Radisson Hotels Reviews

Went from being one of the best loyalty to schemes to being the absolute worst. Points worthless and impossible to redeem for stays that used to be very simple to achieve. Will now stop using Radisson and move to IHG so they have lost 10’s of thousands of pounds of business from myself and my colleagues in work ??

A complete scam. I am a “Premium Radisson Rewards member” and cannot use my points to book a stay. Consistently the same error message both on website and app and no customer service support whatsoever. Use another hotel chain!

Called the customer services department with queries, pigeon english spoken and they are of no help at all, they won't even follow up issues, they said I should keep emailing as I won't hear back!
The Radisson rewards programme changed overnight in Oct, so my 150k points are now worth half what they were. Immoral, incompetent I will never use this chain again.

Wasted over 2 hours trying to make a simple booking for a room next year. Website shows availability, even says "your room is guaranteed" then as soon as you click Book you get an error message "Oops there is an error".

Tried 2 different laptops. Even tried downloading the mobile app - all are broken.

Spoke to customer services - a guy who was barely able to communicate in English, with a baby crying in the background.

Apparently the error is because "the rooming is not available". OK - so why is it showing it as available on the screen and why is it giving the same error regardless of what date I try to book or what location.

Disgusted with how far Radisson standards have fallen and I will be taking all my future custom to Hilton.

After an update of the radisson rewards system the summer 2021, i couldnt log in. When i finally logged in after couple a of calls to the support, all the 120.000 points were missing.
I contacted and emailed the support for 3 months back and forth, with copies of bills and bankaccount withdrawls of stays that proved the points, they totally ignored the proofs and here i am today with all the points missing.

This is a scam and a fraud. Stay in another chain of hotels if you look to get points.

If I could give less than 1 star I would, terrible customer service, impossible to get in touch, extremelly incompetent and unhelpful advisers that do not take ownership of issues (of which there are a lot).

The Radisson rewards Programm is tricky when it comes to conversions! For example 131.000 points gone from my account!! And no one feels responsible for about 6 weeks now!
This value is more than $ 600,00 and to be honest I feel cheated!!

Best service in Copenhagen

I stayed at Radisson Collection Royal Hotel and you simply can't find a better place to stay.

I had to travel out of state due to a family issue and I stayed at Radisson cuz it's my go-to hotel anywhere in the world. And it's safe to say that their hospitality has not changed despite the ongoing epidemic. The staff follows all the hygenic practices and makes sure the guests follow them too which was a huge relief. The services has not changed, they always help the guests and makes sure I had a wonderful stay and I did.

The room I stayed in was very beautiful. It was very clean and was very chic. The rooms had modern furniture and had the necessary amenities. Since I visited during Christmas, it was beautifully decorated, even the room I stayed in. I also got a pretty good rate by booking from their official website and it was worth every dollar I payed for because I had a blast

It was our first and last stay at a Radisson hotel. The staff working the reception desk were far from welcoming. After checking in, on the way to our room, the halls smelled like cat urine. I thought maybe it was just musty since the pool was just down the hall. After getting into the room we had to call the desk and have the room cleaned as there was hair in the bed sheets, trash in the furniture drawers, the toilet was soiled, and the remote and phone were sticky. We left for dinner and the room was cleaned. The next morning we left for the day and put the " Do Not Disturb" sign on the door as we did not want maid service. When we returned, a maid had been in the room, disregarding the door sign. If that was not bad enough, they emptied the two wastebaskets and replaced the hand towels and wash clothes but not the bath towels nor did they change the bed linens or make the beds.

The room had ceiling material drooping from surface, mold spots in the bath grout and chunks of plaster missing in one of the walls. While getting ice from the machine, I had to listen to several of the maids discuss how they weren't going to F***n clean this and F***n clean that. The proximity to RIT is not worth staying at this hotel. The hallway smelled the whole time.